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Pelephone to compensate all its customers after outage

By Mason White 6:00 PM February 4, 2013
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By: Sarah Weiss
One of the largest Israeli telecom companies suffered a large network outage this week, according to press reports in Israel.

Pelephone, the third largest mobile operator in Israel, said on Monday it had restored service to millions of customers after a network outage of four hours and that it will compensate all clients.

Pelephone, a unit of the largest telecommunications group in Israel, Bezeq Israel Telecom, has about 3 million users, many of whom were prevented from receiving or making calls and sending text messages when the network shut down late on Sunday.
It was not immediately known what caused the outage, which also affected virtual operators using the Pelephone network.

Pelephone CEO, Gil Sharon, told reporters that customers could choose compensation of 60 minutes of free calls within Israel or the United States and Europe, or 500 MB of web surfing. He did not say how much this would cost the company.
He dismissed Israeli newspaper speculation that a cyber attack had brought the network down.