|Jutta Kulic's dog Larry|
(Scroll down for video) People are shocked to learn the response of Air Canada to a woman who lost her dog.
The airline not only admitted to losing the woman's dog, but an official of Air Canada responded with an email saying "I think I would just ignore," after she asked about the dog.
"It's a local news channel doing a story about a lost dog. Their entire government is shut down and is about to default, and that is how the U.S. media spends its time," the airline said.
The airline later acknowledged the comments as inappropriate in a statement.
It all started when Jutta Kulic, who flew from San Francisco to Sacramento, California, for a dog show, gave employees of Air Canada her dog, Larry, in a closed cage.
"I very clearly instructed the employee never to open the door and let the dog out of that box, unless the dog is in a completely closed room," she said.
The airline said one of the workers decided to take the dog out for a walk and it ran away.
The Facebook page of Air Canada is being flooded with comments and complaints about the dog.
Kulic said on Facebook that she has a couple of solid reports that Larry was killed.
"I think I cannot expect anything different from a company that would allow something like that to happen," she said.