Latest News

911 operator takes call and saves her father’s life hours after starting her new job

By Mason White 1:07 PM April 3, 2014
Rescue scene illustration 

By: Anika Rao
(Scroll down for video) A woman was well trained for her new job as a 911 operator.

However, she was horrified when she received a phone call for emergency services for her own father.

Crystal Morrow of Dekalb County, Georgia, took a call for help for her own father, who went into a diabetic shock.

On her first day on the job, Morrow answered about 40 emergency telephone calls, including one about a house fire and another about a robbery.

The next call Morrow took was from her aunt, who was called for emergency services after Morrow’s father went into diabetic shock.

Morrow knew she had to stay calm and do her job to get emergency workers to help her father.

Morrow helped calm her aunt and dispatched an ambulance for her father despite her own turbulent emotions.

“My hands froze over the keyboard, but I knew I had to take the call,” Morrow said. When an ambulance was on the way, Morrow got permission from her boss to check on her father.