Family removed from airline after father tweets about airline’s poor customer serviceBy Mason White 10:58 AM July 25, 2014
By: Anika Rao
(Scroll down for video) A family was forced off an airline until their father deleted a negative tweet about the airline.
Now, the father of two is speaking out the way he was treated after he tweeted about the airline’s poor customer service.
Duff Watson was flying with Southwest Airlines, and as an “A-list” customer he gets perks such as boarding before others.
However, as Watson was getting ready to board the plane from Denver, Colorado, to his home in Minneapolis, Minnesota, along with his two children he asked the boarding agent to allow his children, aged 6 and 9, to board with him, but his request was denied prompting Watson to write a tweet about the issue.
After Watson and his kids finally boarded the plane they were asked to leave because the agent feared for her safety as his tweet had her name and gate number.
The family left the plane and were not allowed back until Watson removed the tweet.
Southwest Airlines later sent Watson an email apologizing for the incident, and gave him three vouchers of $50 each, but Watson said he will not fly Southwest again.