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Family angry after airline loses their elderly mother (video)

By Mason White 2:38 PM August 27, 2014
Southwest airplane illustration 

By: Sanvi Rizvi
(Scroll down for video) An elderly woman was “misplaced,” and was sitting alone in an airport for many hours without food.

Alice Vatican of Denver, went to visit her daughter on the East Coast.

The 85-year-old woman has diabetes and is sometimes forgetful. Therefore, her daughter made sure that an airport porter takes her mother to the gate in a wheelchair.

However, somehow she never reached the gate, and was left stranded at the Newark Liberty International Airport.

The 85-year-old woman was supposed to flight back to Denver with Southwest Airlines, but instead, she was sitting in a wheelchair and abandoned, her family said.

Vatican sat there for eleven hours before she was found.

Donna Vatican was waiting for her mother at the airport. She became scared when her mother did not get off the plane in Denver, Colorado, and alerted workers of Southwest Airlines.

Alice Vatican was finally located and put on a flight home through Chicago, Illinois. The airline gave her $200 in travel vouchers.

However, Vatican said that she does not plan on traveling Southwest anytime soon, and she is just grateful to be home.

In a statement, Southwest Airlines said that the porters are not hired by them, but are employees of the airport to help passengers before the flight.