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Airline hands man $1,200 bill for checking his email mid flight

By Mason White 3:50 PM November 18, 2014
The bill 

By: Tanya Malhotra
A man was surprised to be presented with a huge bill for using the Internet on an airplane.

The man has been charged $1,200 for using the WiFi connection on a flight from London, England, to Singapore.

Jeremy Gutsche, a businessman of Canada, said that he used the Internet mainly for work emails between naps and he did not watch any videos.

He was hit with the bill from Singapore Airlines, after getting off the plane on Wednesday.

He had accumulated an additional $1,142 in charges for going over his 30-megabyte package, which he purchased before boarding the flight.

Gutsche said that the airline’s Internet speed was painfully slow so it would have been impossible for anyone to watch videos during the flight.

He only viewed about 155 pages of emails the entire flight. Sending a 4-megabyte PowerPoint presentation cost him about $100 and about $10 for an email to colleagues.

Singapore Airlines wireless packages are offered on Airbus A380 and Boeing 777-300ER aircraft.

Gutsche said that the cost per megabyte is disclosed when signing up for the service. “I bought the $30 package. I slept most of the flight, so I really never thought I would end up with $1,000 in overage charges,” he said.

A Singapore Airlines spokesperson said that the carrier was following up on the complaint, but declined to say whether the bill would be reduced.