Virgin apologizes to passengers who complained of seeing human waste flowing on airplane floor (video)
|Airplane toilet illustration|
(Scroll down for video) Virgin Australia Airlines apologized to its customers after some passengers reported seeing human waste flowing on the airplane’s floor during a flight.
A company spokesperson said that no human waste actually flowed on the floor during the flight from Los Angeles, California, to Sydney, Australia, contrary to reports from passengers.
Flight VA2 turned around after 3 hours, when passengers alerted crew members about liquid flowing on the floor.
According to an investigation conducted by Virgin Australia, the sinks on board the airplane were leaking.
"The toilets on board operate in a completely separate drainage system. As the problem was with the sinks of the aircraft and not the toilets, the liquid was not human waste,” the company said.
Passengers stayed at hotels overnight in Los Angeles, and Virgin Australia is working to get them to their destinations as soon as possible.
All affected customers will reserve their alternate flight for free.
The aircraft has been inspected by engineers and was cleared to return to service.
Passengers reported that they were forced to wear masks for three hours, due to the stench. "We could see human waste flow through the aisles. It was very obvious," one passenger complained.