911 dispatcher hangs up on thousands of callers because she did not feel like talking to anyone


Crenshanda Williams 
By: Feng Qian

(Scroll down for video) A 911 dispatcher was arrested after allegedly hanging up on thousands of callers because she did not feel like talking to anyone, according to police in Texas.

Houston police said that they have arrested 43-year-old Crenshanda Williams, after being accused of hanging up on 911 callers, including a caller who reported a convenience store manager being shot during an armed robbery.

Williams was charged with two counts of interference with an emergency telephone call. She faces up to a year in jail and a $4,000 fine for each count.

According to the criminal complaint, Williams answered thousands of 911 calls, which lasted less than 20 seconds. In one case, a husband called 911 to report that his wife collapsed and lost consciousness after a blood clot.

Williams answered the call, and after the husband asked for an ambulance, she said “fine” and hung up the phone. The husband had to call back a second time and ask for help.

In another incident, a man was buying lottery tickets at a convenience store when an armed robber came inside. As two employees tried to block the door, the man ran outside.

When he reached his car, the man called 911 for help, saying that he heard gunshots. Williams answered the call and hung up.

The man called back a second time, but by the time police arrived, the store manager was dead. In another incident, a security guard called 911 to report two motorists driving recklessly at high speed.

Williams answered the call and hung up.

When her supervisors confronted her, Williams admitted to terminating the phone calls because she did not feel like talking to anyone.