Latest News

Couple gets death threats after charging woman cleaning fee and penalty for canceling appointment following miscarriage

By Mason White 12:00 PM February 12, 2017
Dean and Charlotte Coutts
By: Emily Lewis

(Scroll down for video) The owner of a carpet cleaning company said that he is shocked over the amount backlash he is receiving over a customer’s bill.

Ben and Vicki Harbour said that they have received hundreds of abusive messages, including death threats, and they now stand to lose their freedom, business and their home.

Ben, 35, said that he was treated as a hardened criminal when he stood up for his company’s policy.

The incident began after Dean and 22-year-old Charlotte Coutts ordered Clean Carpets Plymouth to clean the carpet in their home.

Two hours later, she cancelled the appointment. They agreed to reschedule at a later date.

Two weeks later, the company sent the couple a message, asking when they are available, but Charlotte replied that she will not need their service because she was rushed to the hospital and she miscarried her first child.

Two weeks later, the couple received a bill for £85 ($106), but they told the company via text message that they will not pay the bill.

The couple was informed that they will have to pay another £1,000 ($1,250) in “admin fees.”

Charlotte wrote about her experience on Facebook, where she said that she received more than 30 harassing text messages from the company.

When her post went viral, people threatened to kill the owner of the carpet business.

Others contacted the police. A spokesman for Devon and Cornwall Police said that they are investigating the incident as it may have violated the malicious communications act.

Ben said that the entire incident was blown out of proportion and that he does not deserve the backlash.